We provide impartial, objective advice and support, working solely to protect our clients. We have never sold insurance or accepted commissions.

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We provide subscription services for clients who want to hand off review of coverage, management of the enrollment process, medical bill and claims review and any other problem resolution. This service is proactive and ongoing.

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Consulting

We provide consulting services to clients facing a transition with their coverage. We prefer to manage the enrollment process and remain engaged with the client until enrollment is complete and all ID cards are in hand. We also offer other project-based services.

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Health Insurance: Navigating Traps & Gaps

“Maura Carley has written an important book for anyone who has to navigate our nation’s fractured, fragmented, inadequate health insurance system. Case studies, drawn from years of experience helping individuals and families, provide insight into how these defects can affect us. No one will emerge from reading this book without a deepened understanding of how today’s insurance model leaves us vulnerable to tragic medical and economic consequences.”

David M. Lawrence
Chairman and CEO (retired)
Kaiser Foundation Health Plans and Kaiser Foundation Hospitals, Inc.
San Francisco Bay Area, California

Download the free e-book

OUR FOUNDER

Maura Carley MPH, CIC, Founder and President, has extensive background in healthcare. She started Healthcare Navigation, LLC, in 1999 after years of executive management experience in various healthcare organizations.

Carley is also the author of Health Insurance: Navigating Traps and Gaps, which became Amazon’s #1 best seller on health insurance shortly after its publication in 2012 and was awarded the Living Now Book award in 2015.

Before founding Healthcare Navigation, Carley served as the Vice President of Operations for the Northeast Region of a physician practice management company which provided services to over 200 physicians in 45 offices throughout the New York metropolitan area.

Prior to that position, Carley served as Regional Director for Kaiser Permanente, one of the nation’s oldest and largest health maintenance organization. She began her career in hospital administration at Yale-New Haven Hospital and later served as a Vice President at Stamford Hospital.