OUR FOUNDER
Maura Carley MPH, CIC, Founder and President, has extensive background in healthcare. She started Healthcare Navigation, LLC, in 1999 after years of executive management experience in various healthcare organizations.
Carley is also the author of Health Insurance: Navigating Traps and Gaps, which became Amazon’s #1 best seller on health insurance shortly after its publication in 2012 and was awarded the Living Now Book award in 2015.
Before founding Healthcare Navigation, Carley served as the Vice President of Operations for the Northeast Region of a physician practice management company which provided services to over 200 physicians in 45 offices throughout the New York metropolitan area.
Prior to that position, Carley served as Regional Director for Kaiser Permanente, one of the nation’s oldest and largest health maintenance organization. She began her career in hospital administration at Yale-New Haven Hospital and later served as a Vice President at Stamford Hospital.
Carley received her Master’s in Public Health from Yale University. She is a fellow in the American College of Healthcare Executives and completed the Kaiser Permanente Executive Program through the Stanford University Business School in 1992. She is a certified health insurance consultant.
Carley has served on numerous non-profit boards of directors. She is a member of the New York, Connecticut, and Illinois Women’s Forums and a past member of the International Women’s Forum Board. She is the former Vice Chairman of the Darien Social Services Commission. Early in her career, she was recognized by the American Hospital Association as one of the nation’s fifty outstanding young health professionals and featured in Hospitals Magazine. She was later featured in Modern Healthcare as one of the nation’s Up and Coming Healthcare Professionals.
Carley has spoken on healthcare topics at programs across the United States and Canada and her extensive public speaking includes television and radio appearances and national webinar broadcasts. She has been interviewed in articles for major national periodicals including Consumer Reports Money Advisor, Smart Money Magazine, Business Week, Congressional Quarterly, Private Wealth Magazine, Prevention Magazine, Investment News, and the Wall Street Journal.
On a personal level, Maura’s childhood was split between Indianapolis, Indiana and several locations in northern California. She has lived in Connecticut since attending graduate school and has resided in Darien, CT with her husband, Jack, since 1985. They have four adult children who were raised in Darien.
Annual AICPA Advanced Personal Financial Planning Conference, The Bellagio Hotel, Las Vegas. January 2015
Resume
MAURA CARLEY, MPH, CIC
Founder and President
Healthcare Navigation, LLC
mcarley@healthcarenavigation.com
30 Old Kings Highway South
Darien, CT 06820
203 655-2614
Ms. Carley is a healthcare professional with forty years of experience in executive level positions in various healthcare settings and start-up organizations. She is particularly knowledgeable about health insurance, Medicare and healthcare policy and is the author of Health Insurance: Navigating Traps and Gaps, published in 2012 which became an amazon.com best seller shortly after publication.
Founder, President and CEO
Healthcare Navigation, LLC
1999- present
Healthcare Navigation provides insurance consulting and healthcare advocacy services to help clients understand today’s complex health insurance environment.
Vice President of Operations, Northeast Region
PhyMatrix Management Company, Inc., Valhalla, NY
A multi-specialty physician practice management company.
1997 – 1998
Responsible for the direction of the organization’s practice management services provided to 200 physicians in 45 physician offices in the New York metropolitan area. Annual visits billed in 1997 were 370,000 with 50 million in net revenues for all practices.
Regional Director, New York Area
Kaiser Permanente Medical Care Program, Northeast Region, White Plains, NY
The nation’s oldest and largest group practice health maintenance organization.
1989 – 1996
Managed delivery system with Permanente physician partner and coordinated all operations for Westchester County, New York and Fairfield County, Connecticut. Served as highest ranking senior management executive in the geographic area. Divisional responsibilities included out of area claims.
Vice President of Health Services
Community Health Care Plan, New Haven, CT
A Connecticut Blue Cross affiliated health maintenance organization.
1987-1989
Operational responsibility for eight health centers in five service areas in a staff model HMO.
Vice President, Administration
The Stamford Hospital, Stamford, CT
A 300 bed community teaching hospital.
1980-1986
Line responsibility for hospital departments, establishment of new programs and services, negotiation of hospital based physician contracts, strategic and facility planning, liaison with community agencies.
Assistant Administrator
Yale-New Haven Hospital – New Haven, CT
A 900 bed university teaching hospital, the primary affiliate of Yale University School of Medicine.
1978 – 1980
EDUCATION:
Certification Certified Life Accident and Health Insurance Consultant Connecticut and New York 2005- present
Certificate Stanford University Graduate School of Business Executive Management Program 1992
MPH Yale University, School of Medicine, Department of Epidemiology and Public Health, Program in Hospital Administration 1978
BA The University of San Francisco, graduated cum laude, honors program, alpha sigma nu (Jesuit honor society) 1975
ACCOMPLISHMENTS/ RECOGNITION:
2019 IWF Connecticut Women Who Make a Difference – Entrepreneurship
2017 Irish America/ICON national award –Healthcare and Life Sciences 50
2015 Living Now Book Award for Health Insurance: Navigating Traps and Gaps
1991 Selected one of Twelve Up and Coming Healthcare Professionals by Modern Healthcare Staff and featured in Modern Healthcare Magazine.
1986 Selected one of 50 Outstanding Young Health Professionals nationally by the American Hospital Association and featured in Hospitals Magazine.
1978 Most Outstanding Master’s Thesis, Class of 1978, awarded by Yale University Faculty and Hospital Administration Alumni Association.
OTHER ACTIVITIES (select):
Access Health CT, Member, Board of Directors, 2013 – 2017. Human Resources Committee, Member, 2014 – 2017.
New York Women’s Forum, Member, 2006 – present; IWF Chicago, Member, 2010 – present.
Yale Alumni Service Corps, College Counselor, West Virginia State University, 2013.
Connecticut Association of Healthcare Executives, Member, Board of Directors, 2004 – 2008.
IWF CT, Member, 1999 – present, President, 2002 – 2006; President Emeritus, 2006 – 2008, 2023 – present.
Town of Darien, Connecticut, Vice Chairman, Social Services Commission, 2003 – 2007.
International Women’s Forum, Member, Board of Directors, 2002 – 2003.
American College of Healthcare Executives, Fellow, 1989 – present.
Liberation Programs, Inc., Member, Board of Directors, 1999 – 2003.
Darien United Way, Allocations Panel Leader, 2000 – 2006; Allocations Member, 1999 – 2006.
Western Connecticut State University, Ancell School of Business Advisory Board, 1996 and 1997.
SELECTED PRESENTATIONS, APPEARANCES, INTERVIEWS
Presenter, Bank of America Private Bank, “Medicare – Some Decisions Can’t be Undone,” June 20, 2024.
Presenter, Third Half Advisors, “What You Don’t Know about Medicare Might Hurt You,” February 28, 2024.
Presenter, Ciccarelli Advisors, “Medicare – Some Decisions Can’t be Undone,” January 30, 2024.
Podcast Guest, Mastering Your Financial Life, September 14, 2023.
Interviewed and quote in Bottom Line Personal, “Medicare and Long-Term Issues – What’s Covered . . . What’s Not,” August 1, 2023.
Highlighted in “Beware the Medicare Observation Trap,” The Chicago Tribune, June 28, 2023.
Interviewed for a podcast series on healthcare coverage-related issues, Meet the Elite, March 2023.
Interviewed and quoted in Bottom Line Personal, “Beware: Six Common Health Coverage Misconceptions,” October, 2022.
Speaker, Bank of America Private Bank, “Healthcare Coverage Traps and Gaps: What to Know to Protect Your Clients,” April 22, 2022.
Author, Womensbiz.us, “Healthcare Coverage Can Leave You Uncovered,” February, 2022.
Speaker, Hole in the Wall Gang Group Adult Conference, “Navigating Health Insurance,” November 7, 2021.
Interviewed and quoted in Bottom Line Personal, “Enrollment is Right around the Corner: How to Avoid these Affordable Care Act Traps, October, 2021.
Interviewed and featured in Linkwell Health article, “FSAs, and HSAs,” September, 2021.
Speaker, Aging Wisely Lunch and Learn Webinar, May 19, 2021.
Speaker, Untied, “Healthcare Coverage in Splitsville,” October 8, 2020.
Speaker, New York State Bar Association, “I am no Longer Covered. Options Lawyers Need to Know when either You or a Client Loses Group Healthcare Coverage,” Tuesday, May 5, 2020.
Speaker, New York Women’s Forum, “Understanding Options when Group Coverage Ends.” April 9, 2020.
Interviewed and quoted in Barron’s article, “Medigap Plan F Will Soon End. Here’s How that Changes Retirees Costs,” October 18, 2019.
Speaker, Association of Divorce Financial Planners, “Healthcare Coverage and Divorce,” December, 2018.
Speaker, Estate Planning Council of Fairfield County, “Don’t Let Poor Healthcare Planning Ruin the Estate Plan, November 7, 2018.
Interview, Reuters.com, “How to Create a Healthcare Safety Net for Retirement,” October 3, 2018.
Interview, Chicago Tribune, “Why Seniors Should Choose Wisely When Choosing Medicare Supplemental Insurance,” September, 2017.
Interview, Money Magazine, “People are Stalling their Divorce so they don’t Lose Healthcare,” July 2017.
Moderator, panel discussion “Challenges Facing the Patient/Consumer in a Turbulent Healthcare Environment,” 2017 Yale Healthcare Conference, New Haven, Connecticut, April 7, 2017.
Speaker, Darien Library, “Affordable Care Act (ACA) Forum,” Darien, Connecticut, January 24, 2017.
Speaker, Annual Meeting of the Connecticut Cancer Partnership, “Avoiding Financial Toxicity After a Cancer Diagnosis,” Hartford, Connecticut, December 6, 2016.
Speaker, Schwab Inc., “Making Good Coverage Decisions in Turbulent Times,” New York, New York, November 2, 2016.
Speaker, Financial Planning Association of Illinois – North Shore Council, “Healthcare Coverage Traps and Gaps,” Chicago, Illinois, September 28, 2016.
Speaker, Trust Management Association Conference, “Planning for an Aging Population,” Phoenix, Arizona, May 5, 2016.
Interviewed and quoted in article, Wall Street Journal, “Will Your Health Plan Cover You Abroad?” March 27, 2016.
Speaker, Evercore Wealth Management, What You Don’t Know About Healthcare Coverage Can Hurt You,” New York, New York, November 12, 2015.
Interview, Kiplinger News, “What You Need to Know about Enrolling in Medicare,” September 2015.
Speaker, Southwest Florida Financial Planning Association, “Coverage Transition Traps and Gaps: Vital Advice to Protect Your Clients,” Estero, Florida, July 8, 2015.
Speaker for national webinar hosted by Financial Planning Association, “Protecting Your Client from Medicare Traps and Gaps,” May 7, 2015.
Speaker, AICPA Advanced Personal Financial Planning Conference, “Navigating Medicare and the Affordable Care Act,” Las Vegas, Nevada, January 21, 2015.
Speaker, Royal Poinciana Club, “Medicare Traps and Gaps: What You Don’t Know Might Hurt You,” Naples, Florida, November 11, 2014.
Interview, News 12 CT, “Caring for Your Elderly Relatives,” Norwalk, CT, September 25, 2014.
Speaker, Northern Trust, “Understanding the Affordable Care Act,” Chicago, Illinois, January 30, 2014.
Speaker, Staley Family Office Meeting, “Healthcare in Turbulent Times,” Chicago, Illinois, December 13, 2013.
Speaker, Genspring Family Office, “Healthcare Coverage in Turbulent Times,” Atlanta, Georgia, November 15, 2013.
Speaker, Chicago Finance Exchange, “Selecting Affordable Healthcare,” Chicago, Illinois, November 7, 2013.
Speaker, Family Office Roundtable, “Healthcare Coverage and the Affordable Care Act,” Denver, Colorado, October 3, 2013.
Speaker, Evercore, “The Affordable Care Act,” San Francisco, California, September 27, 2013.
Interview with Faith Middleton, NPR, “Health Insurance: Traps and Gaps,” New Haven, Connecticut, November 5, 2012.
Interview with Channel 8 Connecticut Style, “Making Sense of the Healthcare System,” New Haven, Connecticut, September 26, 2012.
Speaker, Financial Planning Association, “What You Need to Know about Health Care and the Affordable Care Act to Protect Your Clients,” Norwalk, Connecticut, October 18, 2012.
Speaker, Bank of New York Mellon, “Health Insurance: Traps and Gaps,” New York, New York, June 13, 2012.
Speaker, First Western Trust, “Health Insurance: Traps and Gaps,” Denver, Colorado, April 11, 2012.
Speaker, Bank of America National Webinar, “Navigating the U.S. Healthcare System,” March 28, 2012.
Interview with Former Governor John Rowland, CBS Connecticut Radio, “Understanding Healthcare Reform,” Hartford, Connecticut, March 6, 2012.
Speaker, Connecticut Association of Matrimonial Lawyers, “Health Insurance and Divorce,” Shelton, Connecticut, January 9, 2012.
Interview, Channel 7 Viewpoint, “Medicare and Health Reform,” WABC Studios, New York, New York, December 19, 2010.
Interview, Time Warner Cable, “Getting Your Money’s Worth,” New York, New York, November 29, 2010.
Speaker, Family Office Symposium, “Implications of Healthcare Reform,” Aventura, Florida, October 5, 2010.
Speaker, Financial Planning Association, “Healthcare Reform Ramifications,” New York, New York, April 22, 2010.
Speaker, Bernstein Global Wealth Management, “Navigating the Healthcare System: What You Don’t Know about Healthcare Coverage Can Hurt You,” New York, New York, May 19, 2009.
Speaker, The Bank of New York, “Planning for your Healthcare Coverage to Last as Long as You Do,” Greenwich, Connecticut, June 13, 2007.
Speaker, Houston Financial Planning Association, “Everything You Need to Know about Healthcare Coverage to Protect Your Clients,” Houston, Texas, February 5, 2007.
Speaker, Financial Research Associates, “The Healthcare Conundrum,” New York, New York, December 12, 2006.
Speaker, The Institute for Divorce Financial Planners, “Healthcare Coverage and COBRA,” Toronto, Ontario, June 22 – 23, 2006.
Speaker, Family Office Symposium of the Financial Research Associates, LLC, “Healthcare Coverage Issues of the Very Affluent,” Aventura, Florida, April 24-25, 2006.
Speaker, The Institute for Divorce Financial Planners, “Healthcare Coverage and COBRA,” San Antonio, Texas, February 9 – 11, 2006.
Interview, Wall Street Journal Article, “Avoiding Overcharges,” January 1, 2006.
Interview, News Channel 12, “Medicare Part D,” Norwalk, Connecticut, November 30, 2005.
Speaker, The New York Brain Tumor Foundation, “Coverage Essentials when Serious Illness is Diagnosed,” New York University Medical Center, October 30, 2005.
Speaker, Association of Divorce Financial Planners, “Healthcare Coverage and Divorce,” New Rochelle, New York, September 16, 2005.
Speaker, Fairfield County Lymphoma and Leukemia Society, “What Cancer Survivors Need to Know about Health Insurance,” Greenwich, Connecticut, May 23, 2005.
Speaker, Wealth Preservation Group, “Maintaining Adequate Healthcare Coverage,” Stamford, Connecticut, May 10, 2005.
Speaker, Fairfield County Lymphoma and Leukemia Society, “What Cancer Survivors Need to Know about Health Insurance,” Stamford, Connecticut, April 27, 2004.
Speaker, Regional Bar Association of Stamford, Connecticut, “Healthcare Coverage and Divorce: Understanding Coverage Options and Avoiding Coverage Pitfalls pre and post Divorce” April 14, 2004.
Speaker, Darien Community Associates, “Intergenerational Issues,” March 4, 2004.
Murtha Cullina, “Healthcare Navigation, LLC,” Hartford, Connecticut, March 18, 2004.
Speaker, New York Academy of Medicine, “Unmet Needs and Insurance Benefits,” New York, New York, January 8, 2004.
Speaker, New York Brain Tumor Foundation, “Effective Patient Advocacy,” New York, New York, December 9, 2003.
Radio Call-in Program with Tim Quinn, WICC, Bridgeport, Connecticut, March 10, 2003.
Davidson, Dawson and Clark, LLP, “Healthcare Navigation, LLC,” New York, New York, February 10, 2003.
Shipman and Goodwin, LLP, “Healthcare Navigation, LLC,” Hartford, Connecticut, February 3, 2003.
Speaker, Darien Senior Men’s Association, “Advice on Avoiding Costly Health Insurance Problems,” Darien, Connecticut, February 22, 2002.
Speaker, Leukemia and Lymphoma Society, “Health Insurance: How to Navigate the Managed Care Maze,” White Plains, New York, June 30, 2001.
Speaker, St. Vincent’s Medical Center Cancer Lecture Series, “Cancer Patients: Your Employment and Insurance Rights,” Bridgeport, Connecticut, June 26, 2001.
Presenter, Yale Alumni in Public Health Annual Meeting, “Ill and Insured – Broken Promises,” Westbrook, Connecticut, June 2, 2000.
Speaker, Eastern and Western Conferences, American College of Healthcare Executives, “Realigning Incentives for Capitation,” West Palm Beach, Florida, October 10, 1996 and San Diego, California, November 14, 1996.
Radio interview with Jack Scarangella on WVOX, WRTN, call-in format, “Healthcare Today,” New Rochelle, New York, August 9, 1996.
Panelist, Annual Legislative Breakfast Conference, “Managed Care – How Well Is It Managed? How Good Is Its Care?” White Plains, New York, December 15, 1995.
Speaker, “Perspectives on Managed Care,” Westchester County League of Women Voters, White Plains, New York, September 20, 1995.
Television interview, WVIP, Periscope, with Edward Kelley, “Clinton’s Health Care Plan,” Mt. Kisco, New York, February 28, 1994.
Panelist, Westchester Cablevision Program on Changes in Healthcare, Mamaroneck Chamber of Commerce, Mamaroneck, New York, September 20, 1993.